Security guards routinely deal with angry, unpleasant, or psychotic persons. This includes being denied access to a party or event or facing the fury of individuals in long lines or overcrowded locations. Security guard services professionals and bodyguards might benefit from a basic understanding of human psychology and good communication abilities. These talents and know-how can be used to moderate an angry situation or cope with challenging people. Even if the security guard knows the irate individual is wrong, they should listen well. By letting someone vent, they may become easier to work with. Customers and citizens grow hostile when they feel unheard. It can be helpful to agree with the angry person, even on something arbitrary, as it can lead to more agreements. This temporarily shifts power from the security guard to the person who feels mistreated. If the guard is patrolling a venue and someone complains about poor customer service, the guard can play both sides of the fence while remaining professional and validating the upset person. Saying something like, “I don’t have any personal experience with the staff here, but you’re not the first to express dissatisfaction with them,” is a good way to stay neutral and control the person’s aggression. if you need free quote contact AGS in Riverside, CA today.